Refund policy

Digital products – no refunds

All our ebooks (Baby's First Foods, Toddler Meals and the Combo) are digital PDF products. You receive the download link instantly after payment, so there are no refunds, returns or exchanges after purchase.

Please read the product description carefully and choose the correct language (English or Hindi) before buying.

No physical book

This is not a printed book. Nothing will be shipped to your address. You receive a PDF file that you can read on your phone, tablet or laptop, or print yourself.

No cash on delivery

Only online payment (UPI, debit/credit card, netbanking) is accepted. Cash on delivery is not available.

If you have a download problem

We will help in these cases:

Payment was made but you did not receive the download link
The file does not open or is corrupted
The same order was accidentally placed twice (duplicate payment)

Email kozyvoofficial@gmail.com with your order number within 7 days. We will send the correct file or a new link. For a duplicate payment, the extra amount will be returned to the original payment method.